Shipping Information

The Book shop can ship to almost any address in the world.

Please also note that each shipment of these items requires an adult signature upon delivery. If there is no one present to collect the parcel, it will be sent to the nearest post office to await your collection. The courier will leave a message informing you the branch and its address.

When Will My Order Arrive?

We trust no other courier other than the best. We ship all our products via UPS or Federal Express depending on the countries. After your order has been sent, you will receive via email, the tracking number where you can track the exact whereabouts of your order.

Assuming that we have the item in stock, you will receive your order within 4-5 days.

If the particular item is not in stock, there may be a delay of 2-3 days in which case, we will contact you immediately to inform you.

Shipping and Handling Costs

Click on the zones below for information on the associated rates and shipping times.

To calculate the total shipping cost, refer to the shipping fee table for the respective zone, add the US$1.00 Base Fee and the shipping fee of the appropriate category.

For example, if you have ordered 2 (0.5 kg) items and 1 (1 kg) item, you will first have to tally up the weight of the items.

If the shipping address is in the United States (Zone 6), a total weight of 2 kg with Zone 6 as reference for payment will then have a shipping rate of US$12.70.

Next, you will have to pay a base fee of US$1.00 (applicable for all Zones) plus US$12.70 of the shipping rates of the products (for Zone 6) as shown above.

Therefore you will have to pay a total of US$13.70 for shipping and handling of those 3 items.

Customs and Import Duties Information

You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from The Book shop, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Returns and Refunds

Guarantee
We want you to be absolutely satisfied with your purchases from us. The Book shop has a 30-day, 100% customer satisfaction guarantee. Within 30 days of receipt of your shipment, you may return the product for a refund or exchange it for another product*. This is our absolute commitment to satisfying your every need!

Return Policy
Please note that we can process returns and refunds only for items purchased from The Book shop and items are in good sellable conditions. We cannot exchange items unless they are defective or damaged. Please include your packing slip with the items you are returning, wrap the package securely, and ship it back to the correct address. Items that are returned more than 30 days after delivery will not be entertained.

We will notify you via e-mail of your refund once we have received and processed the returned items. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 days of our receiving your return.

* Excludes all shipping and handling fee. Items must be sent back to us (shipping borne by you) for a refund or exchange on your items. We only refund shipping costs only if the return is a result of our error.

** Your refunds will be given at the discretion of the company management